Frequently Asked Questions

Everything you need to know about COSRX skincare and orders.

Are COSRX products cruelty-free?

Yes, COSRX is a 100% cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.

How can I track my order status?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery for a replacement or refund.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Are your Snail Mucin products ethically sourced?

Absolutely. No snails are harmed in the collection process. The snails are placed over a mesh in a dark, quiet room and left alone to freely roam the net, leaving mucin in their tracks without external stress applied.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.