Returns & Exchanges

At COSRX Official, we want you to be fully satisfied with your skincare journey. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a refund.

• 3.
  Ship to Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.